REFUND POLICY MOOVA SPACE

GENERAL PROVISIONS

We, the MOOVA SPACE company, guarantee high-quality dance studio service for our clients.

MOOVA SPACE FINE ARTS TRAINING L.L.C is a dance studio founded to offer you dance lessons, courses, classes, and classes for the broad development of dance abilities and talents for women of all age categories, including girls under 18 years of age with the presence and consent of a legal representative.

The dance studio provides paid services for organizing and conducting dance and physical education classes in the manner and on the terms provided for in this agreement, in accordance with the current price list published on the website, on social networks, or located directly physically in the Studio itself.

The company’s mission is to help you improve, develop, gain qualifications, succeed in sports and dance, and motivate you. We understand the need to receive the best services at the best prices in the right volume in any life situation.

We focus on the opinions of real consumers and clients — you.

We provide everyone with the opportunity to receive high-quality classes and dance lessons in any style presented on our website.

We, MOOVA SPACE FINE ARTS TRAINING L.L.C, are a company registered under the laws of the United Arab Emirates.

Our registered address is Al Safiya Building 58, 42 Street​60, 42 Street​1, 43 Street ​Hor Al Anz, Deira, Dubai, UAE.

Our official Website: https://moova.space/

By using our site, you agree to the terms of this Refund Policy (hereinafter referred to as the «Policy») in full.

If you disagree with any of the terms of this Policy, you must stop using our website and refuse to use the Studio’s services. Otherwise, you agree to be responsible and bear any risks associated with the services and activities of the Studio.

REFUND POLICY

Satisfying the needs of our customers is our main goal. Every client is important to us, and we do everything to ensure that you are satisfied with our service and the services of the Studio.

To ensure that the purchasing process and purchased services bring you joy, we are ready to help you refund your money if you purchase a low-quality class, activity, subscription, or service. Please note that refunds can only be issued in limited cases and are subject to UAE law.

We make the final decision on refunds for poor-quality services in accordance with the norms of international legislation on the protection of consumer rights. This Refund Policy has been developed to reduce the financial and legal risks of MOOVA SPACE and respect our clients' rights solely when purchasing our Studio’s services.

If you enter into an agreement and purchase dance studio services in person or online, you solely assume the risk of liability for your decision.

If you are not satisfied with our service and classes, we request that you contact us by email at info@moova.space and allow us to resolve your issue as soon as possible.

We undertake to review and respond to the claim within a reasonable time, but not more than 10 (ten) business days.

TERMS OF PAYMENT FOR SERVICES

We accept payment on our website and in the Studio in any of the following ways:

— Cashless payment on the website (Internet banking);
— Bank transfer from account to company account upon request by bank details indicating the purpose of payment, type of paid service and Client identification data;
— Payment by card;
— Payment to the administrator during classes in cash or by check payable directly at the Studio.

We do not accept payments on our site from unidentified third parties who are not affiliated with our Studio and are not enrolled in classes on our site or at the Studio. If, for any reason, we become aware of a payment made by a third party whose details do not match those of a client who has signed up or booked our class on our website, we have the right to reverse the payment, prohibit the use of our website and deny access to our studio classes.
MOOVA SPACE is not responsible for any damages resulting from violating this Policy. We have the right to refuse groundless or unjustified refunds to the client. You are also responsible for any fees charged by your bank, intermediary bank and/or any financial institution when paying for services on our site or otherwise.
Our Studio will not be responsible for any losses incurred due to delays in processing your payment. Responsibility for ensuring sufficient funds remains with the client who purchases services on our website or in our Studio.

REFUND TERMS

MOOVA SPACE reserves the right to reject any unfounded or unsupported request for a refund from clients without giving reasons. We may refuse to process a refund request at our discretion.

If you miss a class on a subscription without warning at least 24 (twenty-four) hours before the start of the class, payment for such a class will not be refunded, and such class will be considered used. Without notification within the established period, payment for an unused lesson will not be refunded.

If the client decides to refund the subscription, such a refund can only be made for unused classes with a reduction of such refund by 30 (thirty) percent of the original amount of unused classes.

If the client purchases a subscription for 3 (three) months, it may be frozen for at least 7 days. After freezing, the client can continue attending unused classes using such a subscription.

REFUND PROCESS

In exceptionally justified cases, MOOVA SPACE may refund a payment made by a client when paying for services directly on our website or in the studio, but ONLY if we, in our sole discretion, having considered the client’s justification, deem it necessary to make such a refund.
To initiate the refund process, the customer must submit a chargeback request via email to info@moova.space.
The return request must contain the following information, but not limited to these items:

1) full name of the User (client);
2) name of the purchased service and/or product, date and time of purchase;
3) contact e-mail and telephone number(s) specified when booking, recording or payment;
4) method of recording or purchasing the service;
5) payment amount, payment date, description and quantity of services purchased, payment method used (for example, credit/debit card);
6) payment identification number (if available);
7) the reasons for the return under the conditions stated by you and supporting documents.

The Company must process all cancellation or refund requests received by the following conditions:

  • all cancellation requests must be based on genuine and acceptable reasons, and these reasons must be described in detail in the cancellation or refund request;
  • all cancellation or refund requests must be processed within 14 business days;
  • The company notifies the client in cases where additional time is required to process the request;
  • All cancellation and refund requests will only be considered if the refund amount requested does not exceed the amount of the original payment made by the customer.

By accepting this Refund Policy, customers acknowledge that MOOVA SPACE does not guarantee payment transaction reversal and refund under any circumstances and that the Company is not responsible for any losses incurred by the customer as a result of services purchased on our website or in the studio.
Subject to the Policy, any payments you make on our platform are non-refundable. In addition, the Company does not issue refunds in the event of an «erroneous» or «inadvertent» transaction or payment on our site, regardless of the subsequent actions of the applicants. We cannot compensate you for funds sent to us by mistake since the time spent processing applications or performing other work is associated with our company wasting resources.

CONTACT INFORMATION

If you have any questions regarding this policy or would like more information about refund options, please contact us by email at info@moova.space.
We are always happy to help our clients!